Dedicated to Your Success

One of the most essential parts of setting up your website is providing your correct business information.

Business information will be displayed in all outgoing order emails. It provides your website a level of credibility and makes your brand more trustworthy.

This is quite a simple process and shouldn’t take you more than a couple of minutes.

Enter Business Information

1. To get started, make sure that you are logged in to your Site Manager. From here, we need to select the section labeled SITE SETTINGS.
   
   
   
   
2. Select the INFO tab.
   
   
   
   
   
3. The first option that we need to set up is EMAIL FOR SUPPORT
   
   Scroll down to the section titled Email for Support. You should put in an email that you use often. This email will go on your order receipts to customers, and will also be the email used as the "from" email, to send out order emails. Ideally, you would use a customized email here, such as support@yoursite.com or info@yoursite.com.
   
   If you'd like to add a name to the "from" email, your format should be as follows:
   Name <info@yoursite.com>
   
   
   Note: You should only enter one email address into this field. Adding more than one can prevent you from receiving notifications from your site.
   
   

   Please be advised, some email providers (Yahoo, Hotmail, or AOL) are considered as incompatible with your "Email for Support" field. The platform uses this email to send out a number of emails from your account. This will range from newsletters, contacts, orders and purchases. Before you take your site live you will need to switch to a different host for your email address in your ASF Account and your "Email for Support" address on the Info tab in your Site Settings, as your email provider has issues delivering emails from our system. If you attempt to launch using this email address, you will not receive any system-generated emails such as notifications from contact pages or confirmations of orders being placed on your site.
   
   We also recommend using an email address on your custom domain, such as artist@yourdomain.com, instead of a Gmail email address. This will help ensure that your emails are delivered successfully.

   
   
   
   
4. ORDER EMAILS SHOULD GO TO
   
   The next field you need to fill out is Order Emails Should Go To. Here, you can enter multiple email addresses, separated by comma (i.e. you@company.com, accounting@company.com, artist@name.com). Each email address listed here will receive an email whenever an order is placed. The email will contain all order details and is the same email that the customer receives.
   
   
   
   
   
5. BUSINESS INFO
   
   Now, you can go through and fill out the Business Name, Address and Phone number for your business. All these items will appear on the outgoing order email. Keep in mind that Address and a Phone Number are not mandatory. They are optional information but having them on there will make you look a bit more credible. 
   
   You do not need to display your home address, we'd definitely advise against that. Instead you can use a PO box, or an address of a Brick and Mortar studio or a gallery if you have one. 
   
   
   
   
6. When you’re satisfied with the information you have entered, click Save. Unsaved changes will not be applied.
   
   
   

Troubleshooting

1. My page won’t save properly.
   1. You may need to use an approved browser. If you’re using anything other than Firefox or Chrome, you should stop and use either Chrome or Firefox.
   2. If you’re using an approved browser, you may need to clear your cache. Check out how to clear the cache by using the article on How To: Clear your Cache.

What do I do next?

Now that you have your business information set up, you should move on to uploading your first image in your Art Print Store. This is a valuable step in setting up your site because it allows you to add products to your site. For more information check out How To: Create Products for Sale on Your Website