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How To Contact Technical Support Team


Table of Contents

  1. Introduction
  2. Tech Support Channels
  3. Hours of Operation
  4. Support Departments with the correct correspondence


As you work on your Art Storefronts website, it is to be expected that you may have questions along the way. As part of your Art Storefronts license you will have access to our team.  This team is available in a number of ways including, scheduled phone support, live chat, Email support, and Technical Support Zoom Workshops that are run 5 days a week.


Tech Support Channels 


Email Support (Creating a Ticket) *Preferred method*

To contact us by email we can be reached at for Technical support or for Marketing support.

You can also create a ticket directly from the Support Center by clicking on the Submit Request option in the header section of the page.



Live Chat Support

To open a new chat with our team, select the Chat Box from the back end of your website This will appear only when our chat team is online and available.

Chat operating hours are 9:00AM - 5:00PM Central time, Monday - Friday. 


Live Webinars

Live webinars with our leadership and support teams are run 5 days a week, all of which will provide the option to receive real-time marketing or technical-related support.  To join a webinar of your choosing simply click the "Join" link at the webinar's scheduled time, located below.

Day Time Workshop Type
Monday 10:00 AM CST Art Marketing 101 (Breakout Room)
Join »
  3:00 PM CST Technical Support 
Join »


3:00 PM CST Office Hours (Breakout Room)
Join »
Wednesday 10:00 AM CST Technical Support
Join »
  3:00 PM CST Co-Pilot 101 (Breakout Room) 
Join »

3:00 PM CST

Office Hours (Breakout Room)
Join »

Friday 11:00 AM CST Art Marketing 101 (Breakout Room)
Join »


Scheduling a Tech Support Phone Call

For those wishing to speak with a member of our team via phone, you can use this link > to select a date and time that works best for your schedule based on availability. This can also be done directly from our Support Center by clicking on the Schedule a Call With Us button in the lower left corner of the screen. 




We recognize that phone support can be beneficial for many and that our requested call calendar books up fast! If you're seeking more immediate help we would be happy to address your questions in one of our Webinar Break-out Tech rooms that take place 5 days a week. Or, we can create dedicated tutorial videos based on your request, and even take over a number of tasks for you entirely. 



Hours Of Operation

Technical Support Avenues  Days Times 7 days a week 8:30am to 5:30pm CST/CDT
Chat Schedule Monday-Friday  9:00am to 5:00pm CST/CDT 
Phone Support (Scheduled)


Saturday & Sunday 

9:00am to 5:00pm CST/CDT

9:00am to 11:30am CST/CDT


Different Support Departments 

For all the Technical questions for your website please contact us at: 

Marketing: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT

For marketing-related questions we are available via email, in the FB Support group, or you may join our Discord Channel:


Fulfillment: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.

For anything related to prints/merch orders, order cancellations, or replacements, please contact:


Billing: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.

For billing-related items such as but not limited to: license fees/payments, payment method updates, or charges made to your account please contact us at.


You you have comments, questions, or elevated our leadership team can be reached at 

Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.


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