Table of Contents
- Tech Support Channels
- Hours of Operation
- Support Departments with the correct correspondence
As you work on your Art Storefronts website, it is to be expected that you may have questions along the way. As part of your Art Storefronts license you will have access to our team. This team is available in a number of ways including, scheduled phone support, live chat, Email support, and Technical Support Zoom Workshops that are run 5 days a week.
Tech Support Channels
Email Support (Creating a Ticket) *Preferred method*
You can also create a ticket directly from the Support Center by clicking on the Submit Request option in the header section of the page.
Live Chat Support
To open a new chat with our team, select the Chat Box from the back end of your website This will appear only when our chat team is online and available.
Chat operating hours are 9:00AM - 5:00PM Central time, Monday - Friday.
Live webinars with our leadership and support teams are run 5 days a week, all of which will provide the option to receive real-time marketing or technical-related support. To join a webinar of your choosing simply click the "Join" link at the webinar's scheduled time, located below.
|Monday||10:00 AM CST||Art Marketing 101 (Breakout Room)
|3:00 PM CST||Technical Support
|3:00 PM CST||Office Hours (Breakout Room)
|Wednesday||10:00 AM CST||Technical Support
|3:00 PM CST||Co-Pilot 101 (Breakout Room)
3:00 PM CST
Office Hours (Breakout Room)
|Friday||11:00 AM CST||Art Marketing 101 (Breakout Room)
Scheduling a Tech Support Phone Call
For those wishing to speak with a member of our team via phone, you can use this link > https://calendly.com/asftechsupport/technicalsupport to select a date and time that works best for your schedule based on availability. This can also be done directly from our Support Center by clicking on the Schedule a Call With Us button in the lower left corner of the screen.
Hours Of Operation
|Technical Support Avenues||Days||Times|
|email@example.com||7 days a week||8:30am to 5:30pm CST/CDT|
|Chat Schedule||Monday-Friday||9:00am to 5:00pm CST/CDT|
|Phone Support (Scheduled)||
Saturday & Sunday
9:00am to 5:00pm CST/CDT
9:00am to 11:30am CST/CDT
Different Support Departments
For all the Technical questions for your website please contact us at:
- Technical Support - firstname.lastname@example.org
Marketing: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT
For marketing-related questions we are available via email, in the FB Support group, or you may join our Discord Channel:
- Marketing Support - email@example.com
- Small Wins - Small Wins Facebook Group
- Discord- Discord Join Link
Fulfillment: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.
For anything related to prints/merch orders, order cancellations, or replacements, please contact:
- Graphik Dimensions: firstname.lastname@example.org
- Bay Photo: email@example.com
- Gooten: firstname.lastname@example.org
Billing: Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.
For billing-related items such as but not limited to: license fees/payments, payment method updates, or charges made to your account please contact us at.
- Billing Team - email@example.com
You you have comments, questions, or elevated our leadership team can be reached at firstname.lastname@example.org.
Available Monday - Friday from 8:30 am to 5:30 pm CST/CDT.